Netgear ReadyNAS RN10200 is a cloud-enabled NAS storage system used by small businesses and creative professionals for secure file storage and collaboration. However, a power loss during a firmware upgrade can corrupt RAID metadata and system partitions, making the RAID volume inaccessible.
This case study details how we successfully recovered business-critical Adobe InDesign and Photoshop files for a small design business, after a firmware failure caused their RAID 0 NAS to stop working.
As Glasgow Data Recovery, Scotland’s oldest and best data recovery company, we have 25 years of experience using RAID reconstruction, NAS firmware repair, and forensic-level data extraction techniques to restore lost files.
The Challenge: Netgear ReadyNAS RAID 0 Inaccessible After Firmware Upgrade Failure
A small design business contacted us after their Netgear ReadyNAS RN10200 stopped functioning, with the following issues:
- A power loss occurred during a firmware update, leaving the NAS unresponsive.
- The RAID 0 array was no longer recognized by the Netgear NAS interface.
- Attempts to access the data via Windows or macOS failed.
- The NAS contained Adobe InDesign and Photoshop project files for client work.
Since RAID 0 provides no redundancy, data loss was a major risk if the issue was not addressed correctly.
Diagnosis & Evaluation
When the Netgear ReadyNAS (RAID 0 setup) arrived at our cleanroom facility, we conducted a full RAID and file system diagnostic. Our findings:
- RAID metadata corruption – Preventing the array from being mounted.
- NAS system partition failure (EXT4/XFS) – Making stored data inaccessible.
- No mechanical drive failures detected – Meaning logical recovery was possible through RAID reconstruction.
Since firmware upgrade failures can overwrite essential RAID configuration data, we prioritized manual RAID rebuilding and file system repair.
The Recovery Process
1. Cloning & Imaging Both RAID 0 Drives to Prevent Further Data Loss
To preserve recoverable data, we:
- Created forensic sector-by-sector clones of both RAID 0 disks.
- Used specialized recovery tools to extract readable sectors and bypass corrupt areas.
2. Rebuilding the RAID 0 Array & Repairing the NAS File System
Since the RAID metadata was lost, we:
- Manually reconstructed the RAID 0 array based on striping patterns and disk order.
- Repaired missing RAID headers and partition structures.
- Restored the NAS file system (EXT4/XFS) to recover directory structures.
3. Extracting & Verifying Design Files
Once the RAID 0 structure was successfully rebuilt, we:
- Recovered all Adobe InDesign (INDD) and Photoshop (PSD) project files.
- Restored client branding materials, marketing assets, and design templates.
- Transferred the fully restored data to a secure external backup device.
The Results: 100% Data Recovery Success
Thanks to our RAID 0 reconstruction and NAS metadata repair techniques, we successfully recovered 100% of the design business’s lost files, including:
✅ Adobe Photoshop (PSD) and InDesign (INDD) files
✅ Client branding, logo designs, and marketing materials
✅ Organized file structures restored for easy access
The design business was able to continue client projects without data loss, preventing missed deadlines and financial loss.
Why Choose Us?
With 25 years of experience and tens of thousands of successful RAID recoveries, we are Scotland’s leading NAS data recovery specialists. Our expertise includes:
✔ RAID 0 firmware failure recovery & metadata reconstruction
✔ EXT4/XFS NAS file system repair & missing data extraction
✔ Graphic design & Adobe project file retrieval
✔ Secure & confidential data recovery services
If your Netgear ReadyNAS RAID 0 system has failed due to a power outage, firmware corruption, or file system errors, stop using the device immediately and contact us for expert NAS data recovery.