Samsung EVO SSDs are widely used in Fujitsu laptops for their speed, reliability, and efficiency. However, when an SSD is not detected in BIOS, it often indicates controller failure, NAND degradation, or firmware corruption, leading to data inaccessibility.
This case study details how we successfully recovered Microsoft Office work files and a PHP database for a small business project from a Samsung EVO SSD inside a Fujitsu laptop, after Fujitsu Support was unable to assist with data recovery.
As Glasgow Data Recovery, Scotland’s oldest and best data recovery company, we have 25 years of experience using chip-level NAND extraction, firmware repair, and forensic data recovery techniques to restore lost files.
Fujitsu Laptop SSD Not Detected in BIOS
A client contacted us after their Fujitsu laptop failed to recognize their Samsung EVO SSD, with the following issues:
- The SSD was not showing up in BIOS or Windows Disk Management.
- Attempts to use external adapters and enclosures failed.
- Fujitsu Support was unable to recover the data.
- The SSD contained work-related Microsoft Office documents and a PHP database for a small business project.
Since controller failure or NAND degradation can prevent data access, an immediate professional recovery solution was required.
Diagnosis & Evaluation
When the Samsung EVO SSD arrived at our cleanroom facility, we conducted a full NAND memory and controller diagnostic. Our findings:
- SSD controller failure – The drive’s controller was preventing data access.
- No power to NAND chips – Likely due to PCB damage or voltage regulation issues.
- No physical NAND damage detected – Meaning data recovery was possible using chip-off techniques.
Since controller failures require specialized recovery methods, we prioritized chip-level NAND extraction and firmware restoration.
The Recovery Process
1. Cleanroom Disassembly & PCB Repair
To restore access to the SSD’s NAND memory, we:
- Opened the SSD in our ISO 5 Class 100 cleanroom.
- Repaired power regulation circuits to attempt SSD recognition.
- Bypassed the damaged controller using advanced SSD recovery tools.
2. Chip-Off NAND Flash Extraction
Since the controller was non-functional, we:
- Carefully removed the NAND flash memory chips from the SSD PCB.
- Used specialized NAND readers to extract raw data.
- Rebuilt the SSD file system structure to recover lost files.
3. Extracting & Verifying Work Files & PHP Database
Once the SSD data was extracted, we:
- Recovered all Microsoft Office files, including Word, Excel, and PowerPoint documents.
- Reconstructed the PHP database for the client’s small business project.
- Transferred the fully restored data to a secure external backup device.
The Results: 99% Data Recovery Success
Thanks to our chip-off NAND extraction and SSD controller repair techniques, we successfully recovered 99% of the client’s lost data, including:
✅ Microsoft Office work files (Word, Excel, PowerPoint, Outlook data)
✅ PHP database, scripts, and configuration files
✅ Organized file structures restored for easy access
The client was able to regain access to all work-related and business project files, preventing loss of critical data.
Why Choose Us?
With 25 years of experience and tens of thousands of successful SSD recoveries, we are Scotland’s leading SSD data recovery specialists. Our expertise includes:
✔ Samsung EVO SSD NAND chip-off recovery
✔ Firmware repair & controller failure data extraction
✔ Work files, PHP databases, and business project recovery
✔ Secure & confidential SSD data recovery services
If your SSD is not detected in BIOS, failing to power on, or preventing access to important files, stop using it immediately and contact us for expert SSD data recovery.